Company: Barclays
Location: Glasgow G2


Glasgow G2


Overall purpose of role
  • Barclays point of Contact for all invoice or Market Data Request Mgt ticket queries/escalations
  • End to end invoice processing function in the Global Market Data Management team with a global spend of £240mil per annum.
  • Investigate any disputed invoices with suppliers and address all internal/external queries related to invoicing
  • He / She will manage healthy relationship with internal / external stakeholders providing best in-class market data service
    Key Accountabilities
  • Central point of contact for all invoices managed by Market Data Managed Service provider (MDSL), working closely with this Vendor, Vendor Managers and/or Accounts Payable teams
  • Responsible for providing demand challenge and approvals on all Market Data requests (RPM)
  • Responsible for managing & producing Service Management Metrics;
  • Invoice Mgt
  • Business Services
  • Address all internal/external queries related to invoicing & RPM tickets
  • Address all Coupa related queries and escalations
  • Daily invoice workflow mgt ensuring any issues are managed in a timely manner meeting both SLA’s and payment terms
  • Responsible for accrual review.To review accrual in a thoughtful manner to ensure the completeness and accuracy of the accrued costs, for accurate presentation of Market Data costs
  • Candidate will be interacting with various stakeholders – Business, Finance business partners, business analysts, MDSL & vendor managers to achieve their deliverables. Active engagement with business services team & Financial Management team to iron out root cause of exceptions found & remediate.
  • Key stakeholder liaison on Invoice & Business Service runbook
  • Management of key Risks/Issues and driving Service operation meetings
  • Maintains good working relationship with both internal customers (MDM Teams, Business) and third party managed service provider (MDSL)
  • Responsible for managing Managed Service Provider (MDSL) on market data requests via RPM system meeting SLA objectives
  • Oversight ensuring tickets are managed front to end, in-line with business SLAs
  • Key point of contact for all escalations either from business users, Vendors or Managed Service provider (MDSL)
  • Supports & processes CR tickets for application related permissions & removals
  • Role Holder has to maintain automation tools that drive report generation or any part of the processes; proactively create automation to replace manual tasks where appropriate
  • Management of key Risks/Issues and driving Service operation meetings
    Continuous improvement and innovation: Shapes and drives automation and efficiency changes across Service Management operating model
    Management of Market Data Invoice Approvals providing management summary for invoices over £1m spend
    Stakeholder Management and Leadership
  • The successful candidate must be capable to present to senior management
  • This candidate must be capable to present to stakeholders across Market Data, the wider Procurement and senior managers in the business and technology.
  • This role must be able to adapt any information being presented to match the management level, i.e. provide executive summaries and also be able to understand and articulate the full detail
  • This role must be capable to mentor junior team members offering support when the team is under duress
    Decision-making and Problem Solving
  • This candidate must be able to break problems down into manageable elements with the objective to identifying and resolving bottle necks
  • This candidate must be able to review complex data sets and summarise the information to the extent that the materiality is known and enables the relevant manager to make a decision
  • This candidate will need to, at times, escalate issues to senior management. At the point of the escalation the supporting evidence must be presented in such a way that enables senior management to make a decision
  • The candidate has to support & maintain existing automation tools to ensure minimal breaks that will impact BAU processes.Proactively initiate and drive automation projects that will enhance efficiency within the team
  • Ability to deep dive into issues root cause to fix into the root of the problem and identify an effective resolution to mitigate any risk or control
    Risk and Control Objective [This section is mandatory for all role profiles and must not be deleted]
    Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
    Person Specification
  • Relevant experience in Financial Services
  • Understanding of Finance flow and Account Payable is a must
  • Ability to communicate at all levels, tough and resilient personality.
  • Ability to work independently with limited day to day oversight.
  • Takes ownership and responsibility of agreed targets
  • Strong understanding and heavy emphasis on properly controlled risk and operating environment
  • High level of attention to detail as this person will be responsible for numerous internal processes related to numbers and complex billing, delivering high quality output
  • Good analytical and problem solving skills with a proactive management style to implement new processes
    Essential Skills/Basic Qualifications:
  • Experience in Accounting or Finance
  • Experience of market data invoice, request management or control functions in a global investment bank or Market Data work experience in the Financial Services
    Desirable skills/Preferred Qualifications:
  • Confident and positive individual able to communicate with clarity and purpose both in written and verbal formats
  • Knowledge of MDM modules: Financial Navigator, Data Explorer, SQL Reporting & Inventory Management, Proficient in Invoice Prediction process
  • Conversant in different countries’ tax policies
  • Strong PC knowledge, particularly Excel, Outlook, Microsoft word, PowerPoint
  • Experience using SAP, AIP and Coupa
  • Conversant use of MDM inventory module (MDSL)
  • Conversant use of MDM RPM module (MDSL)
  • Knowledge of key vendor’s services: Bloomberg, Thomson Reuters, Factset, Exchange Data, Intex & S&P services
  • Exceptional attention to detail
  • Proven delivery track record within fast paced corporate environment
  • Excellent communication skills (ie confident, succinct, eloquent and clear) in documentation, via e-mails, telephone & in meetings
  • Strong problem solving and influencing skills
  • A ‘can do’ attitude – willingness to accept challenges and innovative approaches
  • Hands on, there is an output expected from this role that will only happen if this person gets involved and produces the output
  • The ability to work unsupervised, whilst direction and objectives will be set this person needs to be self starting to enable delivery of the objectives.
  • Desire to work in a small team. The profile of this team is growing and therefore this individual must be prepared to represent the team in governance forums.
  • Tenacity, pragmatism
  • Ability to identify and escalate risks and issues as appropriate and identify potential solutions
  • Willingness to work long hours when required and assist in other people’s work to meet deadlines.
  • Strong interpersonal skills