Company: Elior
Location: Hertford



Full-time, Permanent

£40,000 a year

Position description

Category / Position


Job title

Operations Manager

Contract type


Contractual hours


Shift pattern

Monday to Frpday 09.00am to 17.30pm


Up to £40000 dependant on experience

Rate type

Per annum

Working Environment

Caterplus/Elior UK now have an opportunity for a talented Operations Manager to come and join our business. Caterplus is a market leader of providing quality hospitality solutions to the Care Sector.

Job description

Within this role you will be responsible for managing a number of sites that fall within our health care portfolio located across a patch that spans from Essex, Kent , Hertfordshire and Berkshire. We are looking to speak to contract catering professionals who have knowledge and experience of working within the care sector and someone who has an empathy for the residents who stay there.

Your key responsibilities as the Operations Manager will consist of:

  • Accountable for ensuring that all aspects of the Elior experience are communicated and embedded within the sites, supporting the site managers and Service Champions as appropriate
  • Accountable for creating a platform for financial growth through cost control, culinary excellence, improving merchandising, implementing, monitoring and evaluating results within the site teams to ensure area financial results are exceeded
  • Oversee Site Management within area of responsibility to ensure proactive management of teams on site. Responsible for recruiting high calibre site managers, developing them and driving them to ensure the following activities are performed with excellence: site succession planning, recruitment, training and people development to deliver an efficient, high quality service
  • Accountable for ensuring ongoing team communications, including building internal and external relationships, management reporting and client liaison
  • Responsible for proactively maintaining external relationships with clients to exceed expectations and retain business
  • Accountable for innovative menu planning and design of food service within specified budgets ensuring high standard of food presentation and portion/quality control throughout the area
  • Plan, lead and deliver effective mobilisation/demobilisation of contracts, co-ordinating with relevant support functions

Skills & Experience

The experience and knowledge we are looking for from the future Operations Manager include:

  • Extensive Experience in contract catering, within a multi-site, management role
  • Ability to demonstrate experience in leading, inspiring and motivating a large and diverse team
  • Proven experience of working closely and successfully with clients
  • Confidence in numbers and P&L management


As part of your package, we are offering a salary up to £40,000 dependant on experience..

This role also comes with single healthcare cover, company pension scheme, life insurance (x4), 33 days holiday – pro-rata (including Bank Holidays). You can also purchase up to 5 additional days annual leave.

Why it’s great to work for us

Elior UK has been recognised for a variety of awards such as CSR and chef development programmes which demonstrate the passion and creativity of our great team.
For all our colleagues we offer a range of discounts such as EE mobile contracts, Nissan vehicles, and lots more offers on leisure and entertainment, gyms and restaurants.
We focus on our colleagues and hold an annual Elior Award event, issue rewards for recognition every month plus deliver a varied portfolio of development programmes. We offer additional leave for charity work and provide a Colleague Support Programme for health & wellbeing advice.
Elior foster and believe in a diverse workplace, free from discrimination, which leads to an enjoyable and supportive environment.
Elior UK is committed to safeguarding and promoting the welfare of children and adults at risk and requires all of its colleagues to demonstrate this commitment in every aspect of their work.
All you need is an updated CV and cover letter, we’ll do the rest.
#TheJobThatIWant #TeamElior #EliorCareers #EliorFoodie
Twitter: @elioruk Facebook: Elior Careers Instagram: elior_uk
Any internal colleagues applying for this role, please be advised that new terms and conditions will apply.

Advert closing date


Position localisation

Job location

England, Hertfordshire, Hertford

Address / Post Code


Candidate criteria

Minimum level of experience required

More than 2 years

General information

Division/ Dept

89% of our colleagues enjoy doing their job each day.

Here at Elior UK we have lots of opportunity for progression and personal development within our business and work with a diverse range of clients.

Elior is a multi-award winning global player in the contract catering sector,
with operations in over 16 countries, over 120,000 employees and 25,000 points of sale. We are one of the largest contract caterers in the industry with our Group headquarters in Paris. Here in the UK we have approximately 15,000 colleagues helping us deliver our promise in achieving excellence in everything that makes up the customer experience across 1,600 sites.

Our Caterplus division is one the UK’s leading catering services business specialising in the care and retirement living sector. We operate across a spectrum of establishments, including residential care homes, assisted living & extra care, independent living, Jewish and charitable communities.

Join the team and contribute towards making food one of life’s real pleasures for the over 55 community in your area.



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