Company: Colbern Limited
Location: Ormskirk


Job details

£29.88 an hour

Job type
Full Job Description

Our client is looking for an experienced Interim Head of Corporate and Customer Services.

Purpose of role

  • To deliver the Council’s strategic aims and objectives by ensuring Corporate and Customer Services are effectively delivered, both supporting and enabling customer-facing and back office support services;
  • To lead and champion the Council’s Corporate and Customer Service, working closely with other Heads of Service to provide joined-up, resilient, cohesive Council services;
  • To have lead strategic and operational responsibility for the development, delivery and maintenance of key strategies falling within the remit of Corporate and Customer Service together with associated processes and systems;
  • To be a member of Corporate Management team and act as a deputy for the Corporate Director of Transformation and Resources, being responsible for the service in their absence

Educated to at least degree level
Relevant professional qualifications and/ or membership
Management qualification or equivalent experience
Evidence of continuing professional development
An in-depth knowledge and understanding of at least one of the main services within the post holder’s remit (HR, Legal, Democratic Services, Business Intelligence, Business Support, Communications, Customer Services)
A thorough understanding of the Local Government operating environment and a commitment to the principles of public service
Ability to manage financial projects, systems implementation and change management

An ability to manage large capital and revenue budgets effectively and able to demonstrate commercial acumen
Able to lead and manage large teams, utilising a flexible and resilient approach to workforce planning
Delivery of results under pressure
Planning for long-term projects & deliverables

Please only apply if you have the necessary skills, experience and expertise. The first part of our recruitment process is to send your CV.