Company: FREE NOW
Location: Hamburg

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Hamburg

Purpose of the Driver Operations team:

  • Creating the perfect offer to our supply in order to facilitate a healthy fleet
  • Driver Lifecycle management including onboarding of both Fleet owners and their driver as well as individual drivers
  • Driver engagement and loyalty

The role:

  • Defining and developing the perfect onboarding flow for FREE NOW fleet owners
  • Working closely with the local markets to conduct in depth analysis on fleet owners behavior and improving our offer to our partners
  • Develop a close community approach with Fleet Owners to increase loyalty and engagement of the fleet with the brand FREE NOW in all FREE NOW markets
  • Ensuring adoption throughout all FREE NOW markets
  • Presentation of sound business plans to Senior Management
  • Analysis of market conditions

Core skills:

  • Minimum three years work experience in a strongly process and operational driven environment (ideally strategy consultancy or a start up / scale up) or a similar high paced environment
  • Outstanding analytical skills
  • Good understanding of Key Account Management
  • Experience in working in a gig economy environment is a plus
  • Financial acumen & commercial mindset
  • KPI and process optimization driven, strong tendency towards action
  • Experience in working in an international environment
  • Adept at project and change management
  • High level of organization
  • Great leadership and stakeholder management skills
  • Tendency to thrive in an environment of great ambiguity
  • Ability to perform under pressure
  • Recent versions of the Microsoft Office software suite
  • Perfect English is a must, another European language is a plus

About FREE NOW:
FREE NOW was founded as mytaxi in June 2009 and was the world’s first taxi app that established a direct connection between a passenger and a taxi driver. In July 2019, mytaxi rebranded to FREE NOW as part of a global mobility brand family and set itself up as a multiservice mobility provider. With 14 million passengers and more than 100,000 drivers, FREE NOW is one of the leading ride-hailing providers in Europe. Since February 2019, the service is part of the FREE NOW group, the ride-hailing joint venture of BMW and Daimler. FREE NOW today works with more than 700 employees in 26 offices and is available in over 100 European cities. Eckart Diepenhorst is leading the operational business as CEO Europe of FREE NOW. More information is available at: http://www.free-now.com ( http://www.free-now.com/ )

What can we offer you?

The chance to bring in your own ideas

A strong team spirit

Excellent monetary benefits (a pension plan, a monthly mobility allowance for free taxi rides, subsidised public transport ticket)

Have your birthday off!