Company: Additional Resources
Location: Lancashire




£80,000 – £90,000 a year

Head of Application Support – Development (Legal Insurance) – Manchester

£80 to £90k + bonus + benefits

My client, a legal Insurance services company is looking for a Head of Application Support – Development, whos primary purpose of this role is to develop the talent and take responsibility for the successful operation and development of the key software solutions and services and to drive product innovation and Influence technology product strategies.

They are the leading providers of legal and handling services to the UK general insurance sector. Currently they provide specialist services to 12 of the UK’s 20 largest motor insurers in areas such as counter fraud, costs, credit hire, defendant services, large – complex injury and recoveries.

The purpose of the job and its primary objectives:

The role is essential to the future growth and success of the firm, it is a great opportunity to drive product innovation and Influence technology product strategies that will future proof the firms digital customer experience. The successful candidate will maintain and lead the creative engine of the Technology Department (Development, Business Analysts and Testing teams).

The candidate will be highly organised, people focused, analytical and innovative, with strong negotiation, diplomacy and interpersonal skills. A sound commercial awareness and ability to work to tight deadlines, anticipate and react to change is essential.

Main Responsibilities:

Forming part of the IT Leadership team you will work collaboratively across the IT department and the Firm focusing and motivating all staff

You will be responsible for the leadership of the Development, Business Analysts and Testing teams and will recruit, lead, motivate, develop and manage the performance of direct reports, building a high calibre team with the skills and capabilities needed to deliver the required results

Management of any risks or issues which may arise and escalate when appropriate

Focus mainly on the customer experience and build products that will engage, entice and excite them

Develop Digital Product Strategy for the firm, with a focus on increasing customer engagement and experience to drive revenue

Liaise with clients and business representatives to understand the needs of business

Ensure compliance to product solution design in the implementation of projects

Explain design issues and IT solution strategies to stakeholders and other IT professionals

Keep accurate record of materials used, expected deliverables, and milestones achieved

Monitor and Maintain the quality of the teams output by implementing KPI’s for all service areas

Report on the activities and accuracy of Business Analysts, developers and Testers on IT solutions

Responsible for employee engagement, satisfaction and productivity gains

Manage multiple concurrent initiatives and projects of varying sizes and complexity

Identify, manage and mitigate all risks and Issues

Work closely with other business functions to ensure compliance with regulatory requirements

Stimulate innovation internally through collaboration in key business initiatives and external networks

Introduce a talent management framework to help identify skills gaps and opportunity to develop staff

Essential skills:

Experience of implementing Machine Learning and AI technologies

Implementing Client Portal technologies

The ability to grasp complex problems and come up with solutions in a simple and effective manner. Excellent communications skills, with the ability to present to a wide range of audiences

Ability to motivate others and lead change

Extensive project management experience using industry standard methodologies such as Prince2 and Agile

Experience of managing scrums and initiating communities of practice

Ability to manage, motivate, collaborate and communicate to cross-functional teams

Experience delivering cross departmental, multi work stream projects

Imaginative and creative thinking skills

Ability to analyse and critically assess problems utilising industry standard tools

Understanding of history, and cultural and environmental concerns

Ability to see the big picture as well as giving attention to the smallest detail

Ability to effectively work with stakeholders at all levels

Problem solving and critical thinking skills

Ability to forecast resource requirements, budget costs and work successfully under pressure on multiple projects

Desirable skills:

Exposure to Document Management and Case Management systems

Knowledge of business to business and business to enterprise/everyone integrations

Visual Modelling

Prince2 and Agile Methodology (SAFe)

ITIL v3 Certification

Exposure to legal or insurance industry

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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies – Employment Businesses Regulations 2003