A leading American visual media company with HQ in Dublin South is seeking quality focused Customer Success Manager with French for Belgium market. Up to 65k OTE + excellent benefits.
Are you customer orientated, French speaking professional with exposure on Belgium market and background in Sales, Renewals or Account Management seeking a role with market leader?
As Customer Success Manager you will work in a fast-paced environment while constantly engaging with customers to quickly understand their business goals and needs, and negotiate on time, win/win, contract renewals. This opportunity is based in Dublin, Ireland, and the successful candidate will be focusing on the Belgium region.
- Create and implement strategies for negotiating small/medium contract renewals for a win/win outcome for the customer’s needs whilst retaining and growing contract value.
- Own and drive the renewal process, to identify customer needs, uncover and resolve objections, and reach an on time successful closure.
- Increase overall customer growth by helping to identify growth opportunities during the contract cycle for incremental services to relevant departments.
- Manage renewal check-in as prompted by lead generation and ensure customers are set up for successful on boarding.
- Supply complete transparency to management of your renewals and engage involvement from managers as needed.
- Provide and maintain an accurate forecast of your rolling renewals pipeline.
- Fluency in both French and English and excellent communication skills.
- Success demonstrated in a Sales, Account or other role where a major focus was negotiating and retaining contracts.
- Strong negotiating and customer communication skills.
- Ability to develop strategies to maximize the use of your time in a busy, dynamic environment.
- Drive to succeed in a fast paced, performance based, collaborative team atmosphere.
- Previous experience using an enterprise CRM system or like handle sales through its stages required, past usage of Salesforce for managing your business is a plus.
This is a permanent role with up to €50,000 basic + commission (70:30 split) + benefits package:
- Health Insurance
- Dental Cover
- Eyecare Vouchers
- Tax Saver Scheme
- Employee Assistance Programme (EAP)
- Death in Service
- Breakfast is provided
- Weekly fruit for office
- Flexible working, including working from home
If interested, please apply directly on this page.
Job Types: Full-time, Permanent
Salary: €40,000.00 to €65,000.00 /year
- Account Management: 2 years (Preferred)