Company: EL8 Recruitment
Location: Ascot

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Ascot

Full-time, Permanent

£45,000 a year

Director of Guest Service- Ascot-£45,000- Luxury Hotel- Outstanding benefits

We are currently recruiting for an exceptional individual for this stunning hotel situated in Ascot. This hotel part of a small, exclusive worldwide hotel group is currently seeking a person to manage their Guest Services Department.

Report directly to the General Manager you will be responsible for providing guests with a bespoke and memorable experience and make sure that the level of Guest Services is exceptional from start to finish.

Duties of the Director of Guest Service will include the following:

  • Leading and developing the guest services and making sure that all team members understand what their duties involve
  • Recruitment and training within the department
  • Lead departmental meetings
  • Maximizes rooms revenue and profitability
  • Maintains high visibility in public areas

To be successful for this role we are looking for:

  • Previous Five Star experience of front of house management ideally for a luxury high end hotel
  • Have experience of maximising room revenue
  • Managing and training Guest Services teams
  • Be conversant with The Opera system

Benefits include:

  • Complimentary nights
  • 50% F&B discount
  • Very generous Employee Introductory Scheme offered
  • Team members’ awards and incentives schemes
  • Contributory pension scheme entitlement from date of commencement
  • Life assurance cover for all team members
  • Uniform laundered complimentary
  • Complimentary meals whilst on duty at our team members’ restaurants
  • Complimentary Internet at allocated computers in team areas
  • Interest free Season Ticket Loan
  • Occupational Health, including subsidized massage treatments and health clinics

Job Types: Full-time, Permanent

Salary: £45,000.00 /year

Experience:

  • hotel: 1 year (Preferred)