We’re located in MalmoĚ, Hanoi, Uppsala, Copenhagen and Buenos Aires. In a flat organisation, you will work closely with other team members every day.What will I be doing?As a Key Account Manager, your role is to engage with our customers, helping them to improve the results from using our software (SaaS). You will use the phone and online tools such as intercom.io and Google Meet to engage in both inbound and outbound conversations with your accounts. Your goal will be to ensure the growth of your account portfolio in terms of revenue and active listings per account.Responding to Inbound contacts from your accounts, by phone calls, emails and in-app messaging (live chat).
.Making Outbound contacts to your accounts, by phone calls, emails and in-app messaging (push messaging and live chat).Engaging in conversations with your accounts to answer their questions, and help them earn more / save more time from using our software – using phone calls, emails, in-app messaging and online meetings/demos.Develop a relationship with each account in your portfolio to understand their business needs, and build a stronger profile of each account.Growing the value of your portfolio by analysing portfolio and individual account performance, spotting opportunities and creating monthly plans to drive growth.Working closely with our customer support and technical team to solve user issues.Maintaining an up-to-date knowledge of our product and its value to users.Working with other parts of our company to improve our product offering and business processes.Skills and experienceWe’re looking for a positive self-starter, with previous inside sales experience and a lot of ambition.What you’ll definitely need to bring: 1-3 years of work experience in Account Management or Business development.Native fluency in French.Excellent written and verbal communication in English.Natural confidence in cold calling, speaking with customers and controlling conversations.Exceptional listening skills combined with the ability to synthesize information.Experience analysing a portfolio of key accounts.Confident computer skills (PC or Mac).Strong self organization and time management.Intellectual curiosity and good problem solving skills.Goal driven attitude.Work permit allowing you to work in Sweden (EU national).Nice to have experience: Experience in a SaaS or other software company.Use of a live chat software, CRM software or case based customer support software.Experience in using spreadsheets and manipulating data.Fluency in another language.About Your.RentalsYour.Rentals is the first performance based SaaS provider of software for alternative accommodation property managers (vacation rentals, apartment rentals, b&b’s etc). Our users pay no setup or monthly fees for using our software – we earn money on fees charged per booking processed.With more than 20,000 registered users and distribution agreements with leading accommodation providers such as Airbnb, HomeAway, TripAdvisor and Booking.com, the company is on a strong growth curve.We’re an international company with team members around the world who work together every day. We’ve invested a lot into our work processes, tools, culture and methods to make our international business work.At Your.Rentals, you’ll have ownership and freedom within your area of expertise, in an environment where great ideas are quickly implemented into the product and our processes.Apply nowTo apply for this position, please send (in English) your CV in pdf format and a short letter of your motivation for applying to email@example.com with the position name: Key Account Manager – French / English in the subject line.