Company: New Balance
Location: Maasmechelen

Apply

New Balance was founded on one simple maxim: we were born to move. For over a century, that idea has inspired us to support athletes of all kinds in their pursuit of excellence, whether that means winning a medal or just leading a more active lifestyle.

But as proud as we are of our history, we’re even more excited about our future. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We seek leaders and pioneers – those kindred spirits who follow only their passions — because tomorrow belongs to the courageous of today.

Join us in upholding a culture of integrity, teamwork, and community. Join New Balance and declare your independence.

Overview

The Store Manager role is to drive the profitability of the stores by:
  • Meeting or exceeding sales targets and control operating costs
  • Managing all resources of your store in order to provide customers with a superior shopping experience
  • Conducting store operations efficiently and effectively
  • Achieving store Net Sales and Operating Profit budgets
  • Delivering excellent customer service through a well-trained, stable and motivated store team
  • Optimising conversion through proactive traffic analysis
  • Presenting the store in accordance with New Balance standards


Responsibilities

Sales
  • Responsible for all store allocated resources and organise processes to generate profitability in different market situations conditions
  • To have practical knowledge of the earnings report and losses, of Store KPIs and makes business decisions based on store performance
  • Maximise Sales by driving conversion
  • Set & communicate daily sales targets to everyone on the team and report actual v target results three times during each day to all staff.
  • Focus the team on cross & up selling
  • Understand customer behaviour and standards and to draw conclusions from this data and make relevant adjustments for improvement
  • Create relationships with podiatrists, running clubs & gyms in the area to generate sales
  • Grow Rewards program data base
  • Ensure all customer orders are accurately processed
  • Achieve gross margin targets

Team Management
  • Build a team environment through daily team meetings. Motivate, share sales KPI’s, allocate tasks, & Mystery Shopping learnings in these meetings.
  • Create a high-performance culture in your store, defining expectations and clear goals. Analyse the team performance, responsible team members and provide adequate and immediate feedback, including active management of poor performance
  • Lead the customer service and always ensure management of all efficient services to the customer
  • Recruit, lead and motivate the store team to maximise sales and provide exceptional customer service in line with New Balance standards
  • Drive conversion through traffic analysis & rostering
  • Master the feedback process & provide quarterly feedback to all team members
  • Develop the team through regular Tech, Product, Customer Service, Loss Prevention, Podiatry and Sales training
  • Manage recruitment, integration, training and store team development and ensure that all HR procedures and standards are respected
  • Develop the team by ensuring they complete the Knowledge Pack in the prescribed time frame
  • Follow up with all customer feedback
  • Execute the months Mystery Shopping action items
  • Manage the appraisal process for all team members
  • Manage the induction process
  • Complete rosters and adhere to the staffing template
  • Complete weekly time sheets, & coordinate lunch breaks
  • Ensure all staff wear lanyards/badges & the correct uniform/tech apparel

Inventory
  • Review the store sell through report. Remerchandise or adjust replenishment levels as required
  • Minimise shrinkage & maintain accurate stock records in the POS system
  • Complete quarterly stock counts
  • Execute mark downs as directed
  • Run daily negative stock report and request relevant adjustments
  • Process all deliveries on the same day as receipt, including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system
  • Ensure storeroom is maintained with the top ten sellers at the front, & all product stored by line of business, gender & category to expedite floor replenishment
  • Run & action the daily inventory reports

Operations
  • Follow through the monthly Store Audit action items
  • Ensure VM and windows comply with New Balance standards
  • Ensure the store is clean, no lights are out, changing rooms are clear of product & that the music is appropriate
  • Generate an attractive layout suited to the customer, consistently ensuring flawless visual merchandising standards
  • Promote the continuous improvement of processes and warehouse replenishment
  • Open and close the store
  • Reconcile cash to end of day tender report & complete & sign the end of day banking book
  • Bank takings
  • Complete month end Stock Receipt report
  • Complete month end Sales report
  • Proactively manage controllable store expenses; discounts given, petty cash, stationery, phone, cleaning etc.
  • Ensure compliance with the operational health and safety policy
  • Order and control the stationary i.e. receipt rolls and barcode labels


Qualifications

  • Outgoing determined self-starter
  • 5 years’ Retail management experience preferably at a national retail chain
  • Demonstrated ability to achieve sales budgets
  • Proven people management and leadership shills
  • Excels at coaching, driving and developing a team
  • Stock management experience
  • Proven merchandising skills
  • Excellent attention to detail
  • Fluent in English