Company: WaW
Location: Geel

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are you the Global Key Account manager with at least 10 years experience in Intergrated Logistics and Account Management? then we are looking for you so please send your resume to elizabeth@waw.jobs

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YOUR ROLE

The control tower function will serve as a single point of contact towards our Key Account’s global distribution and customer service organization regarding transport network optimization, sourcing via logistics provider, order related escalations/expectations management and performance reporting.


YOUR RESPONSIBILITIES

  • Responsible for the Key Account portfolio, across and in alignment with all BU and vertical strategies
  • Acts as the first point of escalation for the operations and destination program manager
  • Acts as team coordinator for regional Transportation and WMS Specialists in USA and EMEA
  • Coordination of customer retention and development
  • Development and selling of (value) solutions in coordination with the Customer Solution Centers and by national sales teams
  • Facilitate the weekly conference calls/performance review with origins to confirm origins understanding on the customers’ requirement in SOP, and reinforce origins compliance
  • Identify the problems/solutions in the daily operations flow, then share/initiate the best practice with the team to carry out the preventive measures
  • Target alignments with district/local head of sales as well as regional sales
  • Responsible for preparing QBR materials and KPI reports
  • Drives the RFQ response for assigned portfolio customer(s), either as the lead, or ensures district/local support is assigned to drive offered business opportunity
  • Coaches, monitors and mentors in all aspects of client services including, account management, product knowledge, and consultative selling techniques
  • Actively show customer excellence and role model behavior
  • Monthly review meeting with sales management on portfolio development

Jouw profiel

  • Excellent tertiary credentials in Logistics, Supply Chain or IT
  • Excellent team coordinator, responsible for Transportation and WMS Specialists worldwide
  • Minimum 10 years of experience in Integrated Logistics and Account Management
  • Good understanding of supply chain operations for the Pharma industry
  • Familiar with IT systems such as GT Nexus, WMS and Consolidation systems
  • Strong risk management ability and is a problem solver by nature
  • Customer centric and commercially astute
  • Able to work and travel independently with little supervision
  • Willing to travel abroad on regular basis (USA/EMEA)
  • Fluent English speaker

Aanbod

We offer a solid position within a strong international environment with a competitive salary/package and where you can grow your expertise, shape/optimize processes and apply/create innovative solution concepts. We are committed to delivering high-quality solutions to our customers and are proud to be a strong leader in the logistics industry.