Company: Allianz Worldwide care
Location: Brussel

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Role Overview:

Lead, maintain and develop assigned accounts to ensure positive client experience, renewal and maximise profitability through strategic account management.

Key Responsibilities:

Account Management

  • Act as the the account lead for assigned large and key accounts based on the Client Value Proposition
  • Lead an account management team for assigned accounts and support team members where required
  • Build and maintain excellent long term successful relationships with the client
  • Continuously seek to deepen understanding of client contacts their background, personalities, drivers and maintain excellent knowledge of the same
  • Anticipate future needs, challenges and developments and asses impact on the organisation and the relationship

-Define strategic 2 – 3 year account plan in conjunction with the relevant areas and ensure execution

  • Gather market intelligence, share with relevant areas and identify implications for key clients to ensure appropriate measures are taken to redress
  • Document and regularly maintain all relevant information in Salesforce
  • Pro-actively communicate relevant information to various other areas to ensure they have the necessary understanding to make decisions
  • Conduct half yearly internal review meetings for key client to discuss client performance and issues to agree required actions
  • Lead any client meetings/calls as and when required, as per the guidelines in the Client Value Proposition, where possible
  • Lead account review meetings to discuss claims experience, service performance and client feedback as well as possible future opportunities as appropriate to the CVP
  • In-depth understanding the client`s business and requirements
  • Pro-actively provide back up and support to client teams where required
  • Recognised as the expert internally on the own area of responsibility
Client Experience

  • Easy, quick and high quality interactions with all touch points and escalation resolution in a swift and client centric manner
  • Provide tailored effective, innovative and timely solutions to client`s business challenges
  • Provide a outstandingly positive and engaging client experience all the time
  • Independently identify and implement innovative and efficient solutions to client`s requirements and challenges
  • Independently manage any escalations to ensure a swift and client centric resolution
  • Pro-actively review and analyse client experience results to identify possible areas for improvement
  • Pro-actively seek, document and share feedback from client on service delivery
  • Ensure tailored processes, products and services are documented and optimised over time to improve efficiency
  • Boost client stickiness
Renewals

  • Prepare and issue renewal documentation within agreed timeframes
  • Independently negotiates renewal internally and externally to achieve favourable outcome for both sides
  • Support team members in challenging renewal negotiations
  • Pro-actively improve profitability for assigned client portfolio
  • Ensure regular client engagement by phone throughout the renewal process
  • Communicate and document all agreements and requirements for the renewal
  • Leads tender responses for existing clients to provide a comprehensive and tailored response
New Business

  • Lead implementation of new clients ensuring a smooth and seamless transfer
  • Support the sales process for potential new clients
  • Discover and convert opportunities for cross selling additional products or services

Other requirements

  • Fluent English, French/Dutch
  • Acts as technical lead for team on cross functional projects
  • Lead, train and mentor team members
  • Drives development and implementation of technical parameters, policies and frameworks for others to work within
  • Uses best practices and knowledge of internal or external business issues to improve products or services
  • Requires detailed, in depth knowledge and significant experience in own discipline and understanding of the broader business, financials, products/services and the market
  • Serves as best practice resource within own discipline, or as technical expert on cross functional projects
  • Typically analyses and resolves highly complex technical problems, with far-reaching impact, that do not have routine solutions and where precedent may not exist

Experience Required:

  • Minimum of five years work experience in an account management role within a Financial Services environment dealing with large client relationships
  • Experience in a customer focussed environment, producing accurate work within tight deadlines
  • Previous sales experience would be an advantage
  • Completion or progress towards the Irish Insurance Examinations or equivalent foreign qualification
  • Good knowledge of MS Office (Outlook, Word, Excel, PowerPoint
  • Knowledge of Salesforce an advantage

Behaviour/Values Required:

  • A highly customer-focused individual with outstanding interpersonal and communicative skills
  • Oustanding problem solving skills
  • A high level of results/goal orientation
  • Takes full ownership and responsibility for the task/duties assigned to them
  • Very high attention to detail
  • Excellent team player & ability to work on own initiative
  • Highly motivated and innovative individual possessing the ability to work under pressure and to continuously meet tight deadlines and service standards
  • Fully capable of prioritising and managing own work independently
  • Ability to motivate, mentor/coach and influence others
  • Capable of building a strong support network internally and externally

The successful candidate will have the opportunity to work in growing multicultural company committed to empowering its employees and furthering their development. A competitive remuneration and benefits package is offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies

To learn more about us please visit
http://www.allianzworldwidecare.com/movie
Allianz Worldwide Care is an Equal Opportunities Employer