Company: JD
Location: Helsinki

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Group at glance

Established in 1981 with a single store in the North West of England, JD Sports Fashion plc is a leading Multi-Channel retailer of sports fashion and outdoor brands in the UK and Europe.

The Group has over 1200 stores across a number of retail fascias and is proud of the fact that it always provides its customers with the latest products from the very best brands.

Role Overview

In this role you will assist the Store Manager in the day to day running of the store. Taking ownership of a number of duties while making sure that the stores KPIs are achieved. Furthermore, in the Manager’s absence you will be the first point of contact, therefore you will motivate the work force to drive sales and offer exceptional customer service, while exceeding targets and maintaining the standards of JD Sports Fashion plc.

Customer Service

Ensure that customers are given considerate and responsible service throughout their visit.

Deal with enquires and complaints resolving the issue at the earliest opportunity in a professional manner.

Ensure that personal appearance and standard of dress for the internal team is in line with company guidelines.

Sales

Ensure that targets are achieved and, where possible, exceeded.

Able to understand and interpret the relevant oracle reports.

Utilise in store devices, ensuring that all team members are driving this at every opportunity.

Confident use of the store’s dashboard to analyse Footfall, ATV and Conversion.

Visual Merchandising

Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.

Ensure that the weekly brief has been actioned with the store

Ensure that all merchandise is correctly priced, price amendments are actioned and all POS is correctly displayed.

Keep stock on display clean and presentable at all times.

Training and development

Develop internal staff and promote progression within the group.

Monitor the Training and Development site and keep track of staff progression by the relevant E-assessments.

Assist with store recruitment, new starter inductions and staff training.

Management development should be prioritised with the use of the Trainee Management Academy.

Skills/Experience/Knowledge needed

Retail Management experience would be advantageous

Excellent Time Management skills

Strong verbal and written communication skills.

IT skills – Microsoft Outlook, Word and Excel.

Benefits

UK/International career progression

Company discount

Competitive salary

Bonus scheme

Company pension

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